Privacy Policy

1. Who We Are

AcadWrite ("we", "us", "our") is an academic writing assistance service. For the purposes of UK GDPR, we are the data controller for your personal information. Contact: support@helpmypaper.co.uk

2. What Data We Collect

We collect: (a) Identity data — name, username, email address; (b) Contact data — email address, phone number; (c) Order data — assignment details, uploaded files, instructions; (d) Financial data — payment details are processed securely by Stripe and are not stored on our servers; (e) Technical data — IP address, browser type, pages visited, time on site; (f) Communication data — messages exchanged with our support team or writers.

3. How We Use Your Data

We use your data to: process and fulfil your orders; communicate about your order; improve our services; send service updates and (with consent) promotional emails; comply with legal obligations; prevent fraud and maintain platform security. We do not use your data for automated decision-making or profiling.

4. Legal Basis for Processing

We process your data under the following lawful bases: (a) Contract — to fulfil your order; (b) Legitimate Interest — to improve and secure our service; (c) Consent — for marketing communications; (d) Legal Obligation — for fraud prevention and HMRC requirements.

5. Data Sharing

We only share your data with: our writers (order details only, not identity); payment processors (Stripe); email service providers; analytics platforms (aggregated data only). We never sell your personal data to third parties.

6. Data Retention

We retain your data for as long as your account is active and for 6 years after your last transaction, as required by UK tax law. You may request deletion at any time (subject to legal retention requirements).

7. Your Rights Under UK GDPR

You have the right to: access your personal data; correct inaccurate data; request deletion ("right to be forgotten"); restrict processing; data portability; object to processing; withdraw consent at any time. To exercise any right, contact us at support@helpmypaper.co.uk. We respond within 30 days.

8. Cookies

We use cookies to: maintain your session; remember your preferences; analyse site traffic (via Google Analytics). You can manage cookie preferences in your browser settings. Functional cookies cannot be disabled as they are essential to the service.

9. Security

We implement industry-standard security measures including SSL encryption, two-factor authentication for staff accounts, and regular security audits. Payment data is never stored on our servers — all transactions are processed through Stripe's PCI-DSS compliant infrastructure.

10. Changes to This Policy

We may update this policy periodically. Significant changes will be notified by email or a prominent notice on the website. Continued use of the service after changes constitutes acceptance.

Data Protection Contact
For any privacy-related queries or to exercise your rights, email support@helpmypaper.co.uk. You also have the right to lodge a complaint with the ICO at ico.org.uk.